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Shipping Policy – Maison Charlotte

Thank you for shopping with Maison Charlotte. We are committed to delivering your order in a timely and reliable manner.

Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Within New Zealand

• Standard Shipping: 2–5 business days
• Rural Delivery: Please allow an additional 1–3 business days
• Shipping fees are calculated at checkout based on your location.

International Shipping

• We offer international shipping to selected countries.
• Delivery times vary between 7–14 business days, depending on the destination.
• Shipping costs will be calculated at checkout.
• Please note: Customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking

• Once your order has been shipped, a tracking number will be provided via email so you can monitor your delivery.

Delivery Delays

While we aim to meet estimated delivery times, delays may occur due to:

• Courier service disruptions
• High order volumes
• Customs processing for international orders

Maison Charlotte is not responsible for delays once parcels have been handed to the courier.

Incorrect Address

Please ensure your shipping details are accurate at checkout.
Maison Charlotte is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 5 days of delivery at:
📧 info@maisoncharlotte.co.nz

We will work with the courier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding your order or shipping, feel free to contact us:
📧 info@maisoncharlotte.co.nz

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